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Trading Terms/ Delivery

Browse through our website and click on any items that you wish to buy and put them into the shopping basket.  When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. 

The majority of items on the website are available to purchase online and be delivered to your home, however, larger or fragile items may only be available to purchase and collect in store. Please email or message us if you would like to reserve an item for a short while before collection.

 

Delivery

Our delivery fee is just £5.95 for orders less than £60 - this means you can order several items and only get charged the one delivery fee. And when your order is over £60 there is no charge for delivery.

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, if stock is available, please allow 3-5 days for delivery within the UK. At present we only deliver to the UK but if you would like to order something for overseas please email us with your enquiry to see if we can help.

 

Returns

We hope you will be very happy with your purchases, but If you would like to return anything please return it to us within 7 days using an appropriate delivery/ postal service (at your cost). We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged that have been packed correctly are usually insured, we will fill out any necessary claims forms on your behalf and liaise with the correct service to achieve a satisfactory outcome. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the delivery provider, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.